Call Center Solutions

 

TOSHIBA Strata CIX ACD
Distribute Calls Smoothly and Comprehensively

Your contact center doesn’t have to be complex to be powerful.  In fact, the Strata® CIX™ ACD is simplicity at its fi nest, running as an application on the Strata Media Application Server or other network server.  A robust array of Automatic Call Distribution (ACD) features make it easy to optimize contact center operations, increase customer satisfaction, and improve efficiency.  You can very effectively allocate inbound calls among your call-handling agents.

[Learn more]  TOSHIBA Strata CIX ACD(.pdf)
 

 


 

Computer Telephony Integration (CTI)
Best of Both Worlds, PC and Telephone

Computer Telephony Integration (CTI) combines the capabilities of the Strata CIX™ business telephone system with custom functionality provided by computer applications. This leverages the power of both devices to bring a more effective tool to the desktop.

[Learn more]  Computer Telephony Integration (CTI)(.pdf)